Eric Laudrum | Portfolio

Work Experience

Trained and refined AI models through prompt engineering and rubric-based evaluation
Tested AI outputs with APIs and CLI tools, catching edge cases and unclear requirements.
Delivered accurate, consistent assessments independently, improving real AI products used by millions.
Questioned assumptions and flagged gaps to strengthen model logic and data quality.

Developed a python script to quickly analyse sales patterns and identify potential areas of expansion.
Maintained the Amazon Store page to ensure good standing and a positive customer experience.
Worked directly with the distribution company to manage the fulfillment orders.
Supported the sales team to expand our reach to over 1,000 physical locations, including all Ubran Outfitters locations in the U.S..
Led customer support communications to ensure a positive customer experience.
Coordinated shipping and fulfillment with product feedback.
Worked with the team to test and develop new flavors and products, including a powdered drink version to minimize the cost of shipping liquids.

Responsible for hiring, scheduling, and training front-of-house staff on procedures and workplace culture.
Oversaw and trained employees in the sanitation proceedures for the bottle shop growler return program
Daily operations include opening/closing procedures, inventory management, and local deliveries.

Managed a team of 3 to pack product, and maintain warehouse facility
Responsible for customer service as the primary point of contact for customers and business clients.
Ensured all orders are fulfilled accurately and in a timely manner.
Managed inventory,including shipping, receiving, and supervising product packaging.

Organized and coordinated corporate events for 20 - 200+ attendees.
Secured sponsorships of up to 5k for speaking events.
Promoted the Professional Development Institute to external organizations to take continuding education programs, or to host their own events in a state of the art meeting and presentation facility.

Set up conference rooms with Crestron automation.
Troubleshoot any technical problems (Audio / Video / Internet connection).
Required to be highly adaptable to last minute bookings and accomodations.
Ensure food and beverage stations are stocked and ready in a timely manner, and ensure health and safety mesaures are followed accurately.